Taking the First Step: What Happens When You Call
The call is the hard part
For a lot of people, picking up the phone is harder than anything that comes after it. If you are putting it off, that is normal. Here is what you can generally expect, so it feels less like a leap.
What the person on the other end is trying to do
An admissions call is a conversation, not an interrogation. The goal is to understand your situation well enough to say whether the program is a good fit, and if it is not, to point you toward something that is. You do not have to have everything figured out. You can say 'I am not sure what I need.'
Questions you may be asked
What substances you have been using, and how recently.
Whether you have any health concerns or have had withdrawal symptoms before.
Whether you have insurance, and who the carrier is.
What you hope to get out of treatment.
Honest answers help the team match you with the right level of care. You are also allowed to say you would rather not answer something yet.
Questions you can ask
What kind of care would fit my situation?
How does insurance work, and what might I owe?
What would a typical day look like?
How long does the process take once I decide?
What if I am not ready today?
About insurance
If you have insurance, have your card handy if you can, and ask the team to go over what your plan covers. Coverage varies by plan and carrier, so it is worth asking directly rather than guessing. If you do not have it with you, you can still call and ask questions.
Reaching Cherry Creek
The admissions line at Cherry Creek Treatment Center in Wichita is 316-330-7126. You can call, ask your questions, and take time to think. Nobody is required to commit on the first call.
